Help with Webstore account

[JamieD_1992]

On the 23rd of July I placed an order for the Ultimate Box Set and received a conformation e-mail. And then on the 20th of September I received an e-mail with the shipping conformation for !UNO!.

However today, when I tried to log into my account to check the status of this order and download the digital version of !UNO! my e-mail address was not recognized in the system, even though this was the same e-mail address all of the conformations were sent to. Even when trying to reset my password it said that my e-mail address was not recognized.

I created a new account with the same e-mail address and password as before in the hope that this would restore my account and order information, however this did not and when I look at my orders it says that no orders have been placed even though I have received conformation before to the same e-mail address.

I have e-mailed customer support about this in the hope that it can get sorted out quickly, but I just thought I'd post it on here too incase anyone else has had the same problem before.

Much love.

[basKT_case90]

Are you sure this is the website you are logging in to?

http://preorder.greenday.com/

[JamieD_1992]

Yup, that's where I placed the order and tried to log on to.

[Femme Gauche]

Your account is not attached to your pre-order. The same thing happened to me. Unfortunately there is no longer a way to attach them since the pre-ordered albums have already begun to arrive.

But there should be an e-mail with the download... I got that as well as the single downloads.

[JamieD_1992]

Ta muchly, so you are just saying sit back and i'll get the CD's and downloads soon enough?

Then again I didn't get any e-mails with the single downloads...

[Femme Gauche]

That's weird :/. You recieved the shipping confirmation so obviously your order went through and is in the system, but I would try and check spam, etc everything you can, and contact the customer service as well.

[JamieD_1992]

Done, done and done. *Leans back in chair* And now we play the waiting game.

[Sanity Loan]

If you didn't create and log-in to an account BEFORE you placed your order, the order isn't attached to any account so you don't get order details, download page, etc.

Happened to me as well. I sent them an email and we ultimately cancelled my initial order and then I re-ordered while logged in to my account and boom, they were connected.

I'm gonna go ahead and close the thread as your question has been answered. If you have any more questions, feel free to PM me